My 8 month battle with Paypal is finally over. It's an incredibly long and complicated story but to sum it up:
a) When setting up accounts I made several mistakes that came to light when we were given a donation of more than £1,000;
b) I explained to Paypal, apologised and asked them to put it right so I could access the money intended for a children's orphanage in Zambia;
c) Paypal repeatedly quoted EU money-laundering rules at me and told me I had to comply with certain requirements;
d) I did as requested but hit problems because of my original mistakes;
e) They said 'you've got to do this and this' and I said, 'But I can't,' and they said, 'You've got to do this and this,' and I said, 'I've just told you that I can't';
f) I brought in the Financial Ombudsman;
g) Paypal realised I was serious and gave me a real person to talk to;
h) Sadly real person was no higher up the chain of responsibility and couldn't make executive decisions;
i) And so on and so on and so on;
j) Last month Paypal finally agreed that they would manually transfer the remaining money (£222) to our bank account (which is what I asked them to do back in October);
k) Today I received notification that the absolute final bit of money - £1.54 that Paypal had put into their own charity account without asking us - had been transferred back to our account too.
Somewhere along the way they did say that they'd make a goodwill payment to our charity but, in spite of my requests that they pay up, it doesn't seem to be forthcoming. Do I have the energy to continue the fight?
I was going to say that I took on Paypal and won but the amount of time, energy and emotion I've put into this fight make it less of a victory. The only good thing is that it will have cost them a lot of money to deal with me too.