'Oh yes, it's in the file.'
I got the file down and flicked through it. 'Here it ... oh, no, that's the fire alarm manual. Umm.'
'Never mind. Can you just show me the control panel?'
'Yes! That's in the kitchen.'
I led him downstairs and confidently pointed out the white box on the wall. He shook his head. 'That's the fire alarm control panel.'
'Oh dear, um, oh I know.' I opened the door to the little box that sets the alarm. I looked at his face hopefully. He shook his head again.
Much later we found the control panel. And much much later I came across the User Manual.
I am so good at building administration; someone ought to employ me to do it. Oh, wait, they already do.