Upgrade NOT in progress

I planned a lie-in this morning but my brain said, "What about this? And what about that?" So I got up, made a list, and began working through it.

One thing on my list was fix email. I've not been able to receive or send any since Thursday. 

My first port of call would normally be Husband but I am trying to be a self-sufficient woman (ha ha ha) so decided I could sort it out myself. I began by referring to the other source of all knowledge, Google. Here I learned many others had had the same problem I was having. Only theirs happened fourteen years ago.

So I called Microsoft Support. 

I don't know if I can bear to tell you how long I spent talking to them and then trying to fix things. And that's before I start grumbling about passwords. Suffice to say I still can't send or receive emails.

The conclusion of our chat was: "We no longer provide support. Try this instead."

So I did and they wanted my password. I couldn't remember my password so had to reset it, which meant remembering a different password, and by the time I'd found that and gone back, I'd forgotten what I was trying to do in the first place, or which one of the many open tabs I needed.

Currently trying to update to new Outlook. They want my password. I have given it to them. I know it's right because I just changed it. It's not working. They say, "You may need an App Password." I google what an App Password is. You have to go to your provider to get one. I go to BT - assuming that's the provider they mean as by now it could be the milkman for all I know - and discover BT doesn't give out App Passwords. "Your BT password should work" they say. 

But it doesn't!

I can't face chatting to an awfully polite but not very helpful IT Support again. I told them they'd solved my problem last time because they were so polite I felt obliged to.