Monday, November 04, 2019

So very British

Have been hanging on the phone for the last half hour. That was after going through a long and detailed attempt to arrange a redelivery of a parcel.

On Friday morning we were just heading out in the car. The Post van pulled into our road, saw us leaving and tooted. I took that to mean he had a parcel for us so I began to pull in. Husband at the time was having chest pains (remember our unscheduled doctor's visit?) and got a bit stroppy so I didn't stop and rushed him to the surgery (where we had to wait twenty minutes to see the doctor - but I'm not blaming him for what has followed. No, not at all. I always grind my teeth like this.) 

Anyway we got back from the doctor's to find a card telling us we'd missed a delivery and giving us details of how to arrange redelivery. So far so good. Then I tried to do what they said.

To be fair it was easy. It was just that every time I reached the final stage I was greeted with the words, 'Oops, something's gone wrong.' After trying that a few times I thought I'd follow their instructions to phone them. Again a very lengthy process, giving details to a recorded voice, and again ending with the same, 'Oops.'

That was Friday. I repeated the process today. And now I've been hanging on for so long I can't remember if at that point they transferred me to speak to an operator or if I had to call again. 

After fifty minutes of listening to Vivaldi interspersed with the helpful voice asking if I knew that I could do it online - I'm afraid I did shout at her at that point - I finally spoke to a real person who organised it all quickly and easily for me.

And I am so British I can't shout at real people or complain very well. But I have written a very stern email.

4 comments:

nick said...

I just collect the parcel from the local sorting office. Much simpler than trying to arrange a new delivery.

Liz Hinds said...

The sorting office is right across the other side of town so having it redelivered is simpler - or should be!

Debra She Who Seeks said...

I hate voicemail jail.

Liz Hinds said...

When a real person finally came on the phone, Debra, I almost didn't realise!