Tuesday, November 17, 2009

Little Miss Assertive

Yesterday the man from B&Q phoned me. 'We're coming to fit your kitchen next week.'
'Yes, I know.'
'Well,' he took a we-have-a-problem breath, 'we have a problem with your cooker.'

They couldn't get the one I'd ordered - my guess is that they forgot. Rangemaster, the manufacturers, don't have any in stock as they build more or less to order, especially in these recession days. He offered me another Rangemaster, almost exactly the same except it didn't have a lid. 'But it does have a wok stand and griddle.'
'But I want the one I ordered with a lid.'
'This one's got a child-proof lock.'
'I want a lid.'
'It's more expensive, but obviously, we wouldn't charge you the extra.'
'I'll think about it.'

I thought and came to the conclusion I wanted the one I'd ordered. It took us long enough to choose it and I've waited years for my new kitchen: if we have to delay fitting the kitchen for a few more weeks it won't hurt.

I called them back and told them.

Today the man from B&Q phoned me again. 'My boss has said we'll go ahead with fitting your kitchen and we'll lend you a cooker until yours is ready.'

Yay! Hooray for the assertive me!!


Furtheron said...

We had similar issue with ours... Ordered one from Rangemaster via the guy who was supplying the rest of the units. When it turned up it had been dropped and had a bloody great dent in it.
We were away on hols and a friend who is a builder was doing the work. He took the executive decision and rejected it and sent it back. However that meant a 4 week wait for the replacement. Luckily our old cooker had not been chucked out so we had to use that until the other one was fitted... actually it was fitted while I was in bed sleeping off jet lag on a Saturday morning if I rememeber rightly

James Higham said...

Yes, well done on sticking to your guns there.

Dragonstar said...

Well done Liz!

CherryPie said...

Yes well done for sticking with what you wanted. You got the best outcome in that your kitchen will still be fitted whilst they wait for the cooker.

sally in norfolk said...

its good to stand up to people ... and its your money so you should have what you really want :-)

Rose said...

Good for you, Liz! My friend, who is usually very meek, has become more assertive about such things lately. When she does this, she calls herself Towanda:) (Did you ever see "Fried Green Tomatoes"? It's the assertive part of Kathy Bates.)

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