There was no point being angry with the receptionists as it wasn't their fault but when I went back today I took in a letter of complaint for the practice manager. I wrote because I knew if I tried to complain verbally I'd end up apologising for being a nuisance.
(Fortunately the practice manager wasn't in today so I avoided a confrontation!)
Oh, yes, and the man behind the counter was ever so camp. And I have this chameleon-like tendency to adopt obvious mannerisms and accents so I found myself turning into Kenneth Williams.