Anne pointed out - and several people agreed - that not all PO counter assistants are grumpy. I apologise for my generalisation and I'm sure you were lovely, Anne, when you ran a post office. To be fair, the ladies who've recently taken over one of the little post offices near us are great too.
But I stick to my belief that doctors' receptionists get special training to put people off visiting the doctor.
And while I'm in a grumbly mood I'll tell you about the letter I received yesterday from Eon, the electricity company. They said they're working with Age Concern to keep old people warm in winter and would I like to change to them. They even offered me a choice of free gift if I did so.
Choose from: motorised zimmer frame; stair-lift; walk-in bath.